Paws On Durham Pet Sitting FAQs

Paws On Durham Pet Sitting FAQs provide open and honest dialogue into the world of pet sitting.  Many of the questions below were developed through the course of discussion with new and existing clients.  We hope they help you make an informed decision!

Why Paws On Durham, LLC?
How do you choose your employees?
Why use a pet sitter and not a kennel?
My neighbor’s child or the friend down the street usually cares for our pet/home. Why switch now?
Are you insured?  What does bonded mean?
How do visits take place, and how many do I need to schedule?
My pet(s) take medication, do you administer meds?
Can my pet benefit from a daily walk?
Why do I need a consultation visit?
What happens in the case of an emergency?  What will happen with my pet?
Can you maintain our house key for future visits?
Is my personal information, keys, and security alarm information safe?
I’m ready to reserve Paws On Durham.  What do I do now?  

Why Paws On Durham, LLC?

Anyone can say they are a pet sitter, i.e., the neighbor's child, the nice lady down the block.  However, it takes time, commitment, and passion to start a pet services business.  Starting this business has been a labor of love.  A drive to improve pet care services for the Durham area.  We've taken all the necessary steps to build the business, now let us show you what we're about!  All of our employees are thoroughly screened to ensure your pets are cared for by top industry professionals.  Our employees are all bonded and insured for added piece of mind.  More importantly, our employees are trained in pet first aid/CPR.  We are committed to caring for your pets as if they were our own.  

How do you choose your employees?

All Paws On employees are thoroughly screened and interviewed by the owner of the company.  A background check is completed on each employee before they set foot in your house.  Each is thoroughly trained and will only meet with you during the initial consultation with the owner of the company present.  Most of our employees are recruited from local veterinary clinics, veterinary programs,  local universities, or have experience in handling pets of many varieties.  Each employee is spot checked during the course of their pet sitting assignment to insure company standards are being met.  The owner will follow-up with each client after the pet sitting assignment is complete to evaluate pet sitter customer service.  

Why use a pet sitter and not a kennel?

More and more pet owners are using the services of professional pet sitters to take advantage of the benefits in-home pet care provides:

• Pets are happier and experience less stress at home.
• Diet and exercise routines are uninterrupted.
• Travel trauma for both owner and pet is eliminated.
• Pet's exposure to illness is minimized.
• Untrained or unwilling friends/family/neighbors need not be called.
• In-home professional pet care provides added peace of mind.  

My neighbor’s child or the friend down the street usually cares for our pet/home. Why should we switch now?

Neighborhood children and friends are a great resource when in a pinch.  However, when you contract an actual professional pet services business such as Paws On Durham, you have the security of knowing that whomever is watching your pet or property is committed to the safety and security of your loved one and belongings.  Each Paws On employee is thoroughly vetted to ensure they are a quality employee, each employee is bonded and insured, and all are trained in pet first-aid and CPR.  If you expect quality service, professionalism, and a caring demeanor for your pet(s)/home, don’t settle for anyone, hire the best in the industry.  

Are you insured?  What does bonded mean?

We are insured through Business Insurers of the Carolinas. For your peace of mind, we are insured for care, custody and control of your pets and our policy includes bonding for our employees.  Basically, bonding protects you and your property in the unlikely event of theft while under Paws On care.  

How do visits take place, and how many do I need to schedule?

The number of visits is totally up to you, though we do recommend at least two visits per day for dogs.  Most dogs seem happy for a visit 2 or 3 times per day.  Animals that don’t require a lot of care can be seen every other day, though the number of visits is up to you. Once we meet with you, we are happy to make recommendations for care.  

My pet(s) take medication, do you administer meds?

Yes, we are happy to administer medications to your pets at no charge.  We will carefully follow your directions for anything that is required to keep your pet happy, well, and safe!  

Can my pet benefit from a daily walk?

If you have a puppy, high-energy pet, or anxious pet, then the answer is simple…YES!  Most pets enjoy getting exercise, but it’s especially important for puppies and anxious/high-energy pets to get out and stretch their legs.  Left too long without an outlet to relieve some of that energy, then a pet can often become destructive and/or depressed.  Many breeds crave exercise and without it they may use their energy elsewhere.  Let us know if a mid-day or evening walk is best for you and your pet.  We’re available from 7am-7pm, 7 days a week to walk your pets!  

Why do I need a consultation visit?

Consultation visits are very important to you, your pet, and Paws On.  The owner of POD or a representative accompanies the staff member that will care for your home and/or pet to the first meeting to ensure all parties are comfortable with each other.  A typical consultation lasts 30-60 minutes depending on the number of pets, instructions, and details that must be discussed.  Once we are all satisfied with the meeting, you can fill out the Paws On paperwork (before or during the visit) and provide a copy of the house key.   We’ll take everything from there!  

What happens in the case of an emergency?  What will happen with my pet?

In the event of an emergency, you will be contacted immediately.  Part of our initial consultation paperwork involves emergency contact information, veterinary contacts, etc.  If your pet requires emergency services, your pet will be transported to the veterinarian of choice (a $25.00 fee may apply) and we will wait with your pet until a determination of your pet’s condition is made.   By signing the Paws On Durham contract, you authorize us to seek care for your pet in the event you are not able to be reached during the emergency.  

Can you maintain our house key for future visits?

Yes, in fact, we encourage you to let us maintain your house key.  All keys are secured with a numbering system so not to reveal addresses associated with the keys.  The benefit to allowing us to maintain your key is it makes it much easier to schedule future vacations without having to return/deliver the key every time you travel.  Additionally, we are available to pick-up/deliver your key after each visit for a fee of $10.00.  We are also available to deliver your key in case of a lockout from your home for a fee of $10.00.  There is no fee for key pick-up during the initial consultation visit.  It is our policy not to care for your home/pets using the "hidden key" method.  It is much safer for us to maintain your key, than to leave your key hidden under a rock or doormat.  

Is my personal information, keys, and security alarm information safe?

All personal information is kept under strict security measures.  All keys and alarm information are number coded with no addresses associated.  Client personal information is never shared or sold to any outside sources.  We are committed to providing carefree coverage of you pets and your assets.  With Paws On Durham, you can trust that your personal affects will be safeguarded as if they are our own.  

I’m ready to reserve Paws On Durham. What do I do now?

Great!  We’re happy you are placing your home/pet(s) in our care.  We are very excited to assist you in any way we can.  Click here to schedule your free, in-home consultation or call us at: (919)627-8738.  Thanks, and we look forward to working with you and your pet(s)!